Privacy
Delete your AtomicMD account
You can request deletion of your AtomicMD account at any time, in the app or by email.
In the app
Open AtomicMD and sign in.
Go to Settings, then Privacy.
Tap “Delete my account”, then confirm.
Your account is deleted automatically 30 days after your request. During this period, you can cancel the request in the same place.
If you cannot access the app
Email our privacy officer at confidentialite@atomicmd.ca from the email address associated with your account.
What is deleted
- Your name, email address, licence number and other contact details.
- Your passwords, passkeys and other sign-in methods.
- Your preferences.
- Your subscription, which is stopped.
What is kept and for how long
- The clinical content of your visits (notes, documents and analyses) is kept according to the retention periods in the privacy policy, for no more than 90 days after the visit is closed. Audio recordings are deleted after 48 hours and transcriptions after 7 days.
- Practice billing records (services, claims and returns) are kept for your professional and tax obligations. Deleting your account does not erase them.
- Access and processing logs are kept for three years.
- Backup copies follow these retention periods and are kept for fourteen days.
Your institution’s medical record remains the official record. Deleting your AtomicMD account does not change it.